01
Emergency Call
You call and describe what burned. We ask about the power being shut off, whether the fire department already left, and whether anyone is still in the unit. A crew is dispatched with extraction and air scrubbing equipment, and we give you an arrival window on the phone, not a vague promise.
02
Assessment and Scope
On arrival we walk the kitchen with thermal imaging cameras and moisture meters, photograph every affected surface, and mark the boundary between cleanable and unsalvageable. This takes 45 to 90 minutes and produces the scope your adjuster needs. You get a clear list of what we will clean, what we will remove, and what we will rebuild.
03
Soot and Smoke Removal
We HEPA-vacuum ceilings, walls, and cabinet interiors, then wipe surfaces with the correct sponge and cleaner for each material. Charred drywall and insulation come out with drywall saws and pry bars. Negative air machines keep soot from spreading to the rest of the house while we work.
04
Odor and Air Treatment
Once surfaces are clean, we place hydroxyl generators or ozone generators, depending on whether the home is occupied, and run them for 24 to 48 hours. Ductwork gets cleaned if the HVAC was running during the fire. We do not call the job done until the smell is gone at the door and in the adjacent rooms.
05
Repair and Walkthrough
Charred framing gets sealed with fire-rated caulk and smoke sealant, new drywall and insulation go in, and trim and paint finish the job. We do a final walkthrough with you, hand over the photo documentation, and leave the kitchen ready to cook in. Most jobs close out in 5 to 10 days.