When you contact us, we collect your name, phone number, email address, and the property address where you need fire damage restoration. We also collect details about the damage you describe so our team can prepare for the job.
If you hire us, we collect billing information, insurance claim details, and project notes our technicians record on site. Our website collects basic technical data such as your browser type and the pages you visit.
We use your information to respond to your request, schedule an assessment, prepare an upfront price, and complete your fire damage restoration. We also use it to coordinate with your insurance company when you ask us to.
We use contact details to send appointment reminders and project updates. We do not sell your personal information to anyone.
Our website uses cookies to remember your preferences and to understand how visitors find us. Cookies are small files stored on your device. They do not contain your name or address.
You can turn off cookies in your browser settings. Some parts of the site may work differently if you do.
We use analytics tools to see which pages are visited and how people reach our site. These tools collect aggregated data, not your personal identity.
We may use third-party scheduling or messaging tools to confirm appointments. Those providers process your information only to deliver the service we request.
We share information with your insurance company, adjusters, and subcontractors only as needed to complete your restoration work. We may also share information with service providers who host our website or manage our scheduling systems.
We disclose personal information if the law requires it, such as in response to a valid legal request. We do not share your information for advertising or sell it to data brokers.
We keep project records, including contact and billing information, for as long as needed to serve your warranty and meet our legal and accounting requirements. When that period ends, we securely delete or anonymize the records.
Website analytics data is kept in aggregate form and is not tied to your identity.
We protect your information with locked storage, restricted staff access, and secure transmission for online forms. Our team is trained to handle customer records carefully.
No method of transmission or storage is completely secure. If a breach affects your personal information, we will notify you as required by California law.
You may ask us to show you the personal information we hold about you, correct anything that is wrong, or delete records we no longer need to keep. You may also ask us to stop sending marketing messages at any time.
California residents have additional rights under the CCPA, including the right to know and the right to delete. To make a request, call (833) 929-6186 or email us using the contact details below. We will verify your identity before acting on the request.
Our services are for property owners and adults arranging restoration work. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
We may update this policy when our practices change or the law requires it. The effective date at the top of this page shows when the current version took effect.
If we make a material change, we will post the new policy on this page. Please check back before you share new information with us.