01
Emergency Call
You call (833) 929-6186 and describe the fire, the rooms affected, and whether the unit is habitable. We ask about pets, medications, and whether the power is on. A crew is dispatched, and you get a call-back with an arrival window, usually within 60 to 90 minutes for Playa del Rey addresses.
02
Safety and Scope
Before anyone cleans, we check for charred framing, melted wiring, and water from firefighting. Thermal imaging cameras and moisture meters tell us where the water went. We photograph everything and write the scope so your adjuster and your landlord are looking at the same facts.
03
Soot and Smoke Removal
Dry soot comes off first with HEPA vacuums and dry sponges. Wet soot and protein residue from kitchen fires need chemical sponges and a degreaser. We use negative air machines to keep particles from spreading into rooms that were not affected, and we seal doorways with plastic and fire-rated caulk where needed.
04
Deodorization
Smoke odor lives in porous materials, not the air. We run hydroxyl generators for 24 to 72 hours depending on how deep the smoke traveled, and use thermal fogging solution for hard-to-reach cavities. Charcoal filters go into the HVAC returns so the system stops recirculating the smell every time it kicks on.
05
Clearance and Handoff
We do a final walkthrough with you, room by room, and note anything that still reads as smoke or soot. You get a written summary and photo set for your claim. If structural repairs are still pending on the landlord's side, we mark what is safe to use and what stays off-limits until the rebuild is done.